Privacy Policy

Last Updated: January 2025

Cloudless Consulting Pty Ltd ("we", "us", "our", or "Cloudless Consulting") operates the BobNinja website located at https://bobninja.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and complying with applicable data protection laws worldwide, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Australian Privacy Act 1988, and other relevant privacy regulations.

1. Information We Collect

1.1 Information Collected Automatically

When you visit our Service, we automatically collect certain information through cookies and similar technologies:

Analytics Data (via Google Analytics):

• Pages visited and time spent on each page
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Screen resolution
• Language preferences
• Referring website
• General geographic location (country and city level)
• IP address (anonymized)
• User behavior patterns (clicks, scrolls, interactions)

Technical Data (via CloudFlare):

• IP address (for security and content delivery)
• Request logs
• Performance metrics
• Security event data

1.2 Information You Provide

Currently, our Service operates anonymously without user accounts. However, you may provide information when:

• Contacting us via email
• Reporting bugs or issues
• Providing feedback

This may include:

• Email address
• Name (if provided)
• Any information you include in your communications

1.3 Information NOT Collected

Important: We do NOT collect or store:

• Files you process using our tools (all processing occurs locally in your browser)
• Personal data from processed files
• Payment information (service is currently free)
• Social media profiles
• Precise geolocation data

2. Legal Basis for Processing (GDPR)

We process your information based on the following legal grounds:

• Legitimate Interests: To operate, improve, and secure our Service
• Consent: For analytics cookies (where required)
• Legal Obligations: To comply with applicable laws
• Vital Interests: To protect users' safety

3. How We Use Your Information

We use collected information for:

• Service Operation: Providing and maintaining our tools
• Analytics: Understanding usage patterns and improving user experience
• Security: Protecting against malicious activity and ensuring service availability
• Communication: Responding to inquiries and feedback
• Legal Compliance: Meeting legal obligations and enforcing our Terms of Service
• Service Improvement: Developing new features and optimizing existing ones

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share data with the following service providers:

Google Analytics

• Purpose: Usage analytics and service improvement
• Data Shared: Anonymized usage data, device information, geographic location
• Privacy Policy: https://policies.google.com/privacy

CloudFlare

• Purpose: Content delivery, DDoS protection, and performance optimization
• Data Shared: IP addresses, request data
• Privacy Policy: https://www.cloudflare.com/privacypolicy/

4.2 Other Disclosures

We may disclose your information:

• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the rights, property, or safety of Cloudless Consulting, users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent

4.3 No Sale of Personal Data

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain data for the following periods:

• Analytics Data: 14 months (Google Analytics default)
• Server Logs: 30 days (CloudFlare)
• Email Communications: As long as necessary to address your inquiry
• Legal Records: As required by applicable law

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• HTTPS encryption for all data transmission
• Regular security audits
• Access controls and authentication
• CloudFlare security features including DDoS protection
• No server-side storage of processed files

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including:

• United States (Google Analytics servers)
• Various countries (CloudFlare's global network)
• Australia (our primary business location)

We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses (where applicable)
• Privacy Shield certification of service providers (where applicable)
• Adequacy decisions by relevant authorities

8. Your Privacy Rights

8.1 Rights Under GDPR (European Union)

If you are in the EU, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit processing of your data
• Portability: Receive your data in a machine-readable format
• Object: Object to certain processing activities
• Withdraw Consent: Where processing is based on consent

8.2 Rights Under CCPA (California)

If you are a California resident, you have the right to:

• Know: What personal information we collect, use, and share
• Delete: Request deletion of your personal information
• Opt-Out: Opt-out of the sale of personal information (we do not sell data)
• Non-Discrimination: Equal service regardless of exercising privacy rights

8.3 Rights Under Australian Privacy Act

If you are in Australia, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Complaint: Lodge a complaint about privacy practices

8.4 Exercising Your Rights

To exercise any of these rights, contact us at: nic@bobninja.com

We will respond to requests within the timeframe required by applicable law (generally 30 days).

9. Cookie Policy

9.1 What Are Cookies

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

9.2 How We Use Cookies

We use cookies for:

• Analytics: Understanding how users interact with our Service
• Functionality: Remembering user preferences
• Security: Protecting against fraudulent activity

9.3 Types of Cookies

Essential Cookies: Required for basic site functionality Analytics Cookies: Help us understand usage patterns (Google Analytics) Performance Cookies: Monitor site performance (CloudFlare)

9.4 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies
• Block third-party cookies only
• Clear cookies when closing browser
• Accept all cookies

Note: Blocking cookies may impact Service functionality.

10. Children's Privacy

Our Service is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

If you are under 13, please do not use our Service or provide any information.

11. Do Not Track Signals

Our Service does not currently respond to Do Not Track (DNT) signals. However, you can control tracking through cookie settings and browser privacy features.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be indicated by the "Last Updated" date. We encourage you to review this policy regularly.

For material changes, we will provide notice through:

• Prominent notice on our Service
• Email notification (if we have your email)

14. Data Protection Officer

While not legally required to have a DPO, privacy inquiries should be directed to:

Privacy Contact
Cloudless Consulting Pty Ltd
Email: nic@bobninja.com

15. Supervisory Authority

You have the right to lodge a complaint with your local data protection authority:

European Union: Your local Data Protection Authority
United Kingdom: Information Commissioner's Office (ICO)
Australia: Office of the Australian Information Commissioner (OAIC)
California: California Attorney General

16. Contact Information

For questions about this Privacy Policy or our privacy practices:

Cloudless Consulting Pty Ltd
Email: nic@bobninja.com
Website: https://bobninja.com

For general inquiries: nic@bobninja.com

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Your privacy is our priority. Stay ninja, stay private! 🥷🔒